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Consumers FAQs

Are you are consumer of natnudO products?. If yes, you can find helpful answers to questions you might have about our products, purchases and payments and delivery practices.

Products
1. Where can I view your product range and their prices?

Visit https://shop.natnudofoods.com/ to see the wide variety of products we presently offer, their prices, and also to place your orders

2. What makes your chicken different?
Our chicken is a low-fat, quality chicken with no preservatives. It is hygienically prepared under stringent global food processing conditions. natnudO Chicken has essential vitamins and minerals, which enhance the natural taste of Chicken and also provide extra nourishment to build, protect and revitalize your body.
3. Why is natnudO chicken soft?
Most natnudO chicken products are made from Broiler birds. Broilers are soft chicken and should not be steamed for a long time
4. Why is the natnudO chicken so white?
Chicken is white meat because there is less useful in the muscle. We also drain the blood during slaughtering to prevent contamination.
5. Do you sell Turkey?

We currently do not sell turkey. We sell chicken, beef, eggs, and seafood products. We will notify our customers when there are new additions to our product range.
Visit https://shop.natnudofoods.com/ to see the wide variety of products we presently offer and also to place your orders

6. Why does natnudO Chicken leak water?
Liquid naturally comes from meat. The percentage of water in a cut can vary depending on the time of the year, type of meat, and type of muscle. natnudO foods never add any form of Liquid to our chicken.
7. How long do you keep your chicken from production date?
Expiry varies across product ranges:
Fresh chicken (9 months)
R2E (6 months)
Beef (3 months)
Eggs (1 month)
Seafood (1 month)
We adhere strictly to FIFO ,br>practice.
8. Why does your stew pack contain small sized birds?
In a bid to offer the various cuts of a chicken (keel, thigh, drumsticks, wings & breast) while still maintaining the stew pack size of 500g, birds weighing between 1kg – 1.2kg are used. For every stew pack you purchase, you get HALF of a whole chicken.
9. Do you add chemicals to preserve your chicken?
Our products are processed under stringent global processing conditions with No preservatives or chemicals.
10. Why are beef products not packed in smaller packages?
natnudO ranched beef is packaged in 500g and 1kg for all products (excluding T-bone and Potter house steaks)
11. Is natnudO super eggs any different from the regular table eggs?
They are heart-friendly eggs with nutritious golden yellow yolk from birds specially fed with fortified ingredients. It is low in saturated fat with no trans-fat; contains extra Selenium, other minerals, and vitamin E for general health and improved memory.
12. What are the various pack sizes for the super eggs?
It is available in different pack sizes of 6,12,15,20, and 30.
13. How many products are in the smoked chicken range?

3 smoked chicken products:
smoked chicken wings
smoked chicken cut 8
smoked boneless chicken

14.Why is the taste of the smoke chicken range different from other smoked chicken in the market?
Imagine a roasted chicken seasoned with hand-picked local spices, bathed in flavourful smoke, and slow-roasted to the point where it melts in your mouth. Our smoked chicken range is designed to make you experience local Nigerian spices and it is ready to eat.
15. Why does ready to eat range taste a little different each time?
We use natural herbs and spices only and no additives hence there is a slight variance in each spice batch. We have a standard range for our spice mix to keep the taste profile as consistent as possible.
16. How are the seafood and fish\ products sourced?
Our seafood is harvested by our sister company “Seabless” in both nearshore and open ocean waters. Once seafood products are harvested, they are generally processed or packaged for distribution and sale to our valued customers.
17. How are the seafood and fish products packed?

Packaging style: Ziplocks & stickers
Sizes: 1kg & 2kg

Purchase and Payments
1. Where can I buy natnudO products?
You can purchase natnudO products online via our website or our mobile app (Lagos only). You can also make purchases in our physical stores in Magodo, Lekki, and Agege in Lagos. Have any challenges? Call our customer satisfaction centre on 07006000600/09058453476 or reach out to us on social media, and we will be happy to assist.
2. Can I buy natnudO products anywhere in Nigeria?
Yes, you can purchase natnudO products in stores located near you. Please check out stores.natnufoods.com to find one
3. How can I make payment for products?
You can make payments during the checkout process for online purchases made through the website and mobile app. You can also pay using bank transfers for purchases made through our other virtual channels. In our physical stores, we accept cash and POS payments.
4. I want to make a purchase, but it is currently out of stock. How do I get informed when a product I want is now in stock?
We update available products regularly on our shopping platforms. You can check it out from time to time for updates. You can also join our waiting list, and we will notify you once it is available for purchase.
5. Can I make payment on delivery?
No, all payments must be made and verified before an order can be fulfilled.
Delivery
1. How long will it take for my purchase to be delivered?
We offer same day delivery for orders placed and confirmed before 3pm and next day delivery for orders after 3pm. You can also schedule for your delivery days ahead if you wish.
2. Do you make deliveries on weekends?
For weekends, we currently deliver only on Saturdays from 9am to 3pm
3. What are the prices for delivery?
Delivery charges depend on the location and distance from the dispatch outlet.

Sellers FAQs

Are you a seller interested in adding natnudO line of products to the products you offer for sale?. Do you need to know what options are avaialble to you to collaborate with us?. Do you want to know just how profitable selling natnudO products is?. Kindly check the questions below and be sure to reach out to us if you can’t find answers to your question on this page.

Products
1. How can I be a natnuPreneur Seller?
Whether as an experienced or new entrepreneur, you can enrol to be a natnuPreneur seller as a distributor, sub-distributor or retailer, please click (insert hyperlink) to learn more and register
2. What do I need to become a Retailer?

The requirements needed for onboarding as a natnudO retailer are 

A space (not necessarily a shop)

A Freezer capable of holding 30kg-50kg minimum stock at a time

A generator that can power that freezer

And 40-50 thousand naira for your first purchase of natnudO products



3. How much capital do I need to start up a business as a natnuPreneur seller?
If you have space (not necessarily a shop), a freezer, and a generating set, you can start selling with stock worth as low as N50,000 naira.
4. What is in it for me as a distributor, sub distributor or retailer?

Business relationship/partnership

Profitability

Account management for business growth

5. How can I become a distributor?

You can become a distributor is you own/have immediate capacity to setup the following

A 20ton minimum capacity cold room

A 20KVa generating set

Capacity to redistribute in area of coverage.

Minimum order of 5 tons monthly

6. Can I become a seller from any part of Nigeria?
Yes. We offer an opportunity for sellers to become distributors, sub-distributors, or retailers in cities across Nigeria. Please click here (insert hyperlink) to learn more and register
7. Do you sell in kilograms?
Our products are usually packed in 20kg and 10kg bags. However, we sell the products per KG based on the weight of the bag(s)
8. How do you pack your chicken? Are they in cartons?
We pack our products in woven bags (similar to the rice sacks). This is to ensure the single unit packs within retain shape and get to the customer in the nest conditions
9. Can I sell other brands/products apart from yours?
Yes, you can sell other products along with natnudO products as a reseller. However, being an exclusive natnuPreneur franchisee has additional perks like priority on product supply, better pricing, branding support from natnudO, listing on our website, and social media store locators, among others. Please click here (insert a hyperlink to natnuPreneur franchise overview) to learn more
10. How do I get the products when I order them?

You can either pick up your order from the closest depot to you once we notify you that it is ready, or we will deliver to you if it meets the minimum order requirement of 500kg (tentative threshold to be confirmed)

11. Do you sell live chicken?
No, we do not sell live birds for consumption. Our chicken products have been processed and packed as ready-to-cook and ready-to-eat for our consumers.
12. Do you sell chicken parts?
Yes, we do. We process a variety of chicken parts such as laps, wings, fillet, gizzard and a range of others. Please click here (insert product range hyperlink) to view the various parts and all our range of products.
13. Do you sell roasted chicken?
We have a ready-to-eat range of smoked chicken products. The smoked chicken wings, smoked boneless chicken and smoked whole chicken cut 8.
14. Do you give your customers freezers and other incentives?
We roll out customer appreciation initiatives periodically. These initiatives usually cater to training, workshops, incentives and customer upscaling for our valued customers. Please check out our blog (insert hyperlink for news and details on past and ongoing appreciation initiatives.
15. How much profit can I make from sales of your chicken?
You can make up to 10-14% gross ROI on every purchase/order cycle. With our effective business model, we project breaking even on investment between 9-20months depending on scale of investment.
Purchase and Payments
1. How can I place orders for products or make payments?
You can order and make payment for products online via (insert hyperlink). You can also call our customer satisfaction centre on 07006000600/09058453476 for assistance.
2. Do you give credit facility?
We currently do not offer a credit facility on orders. All orders have to be paid for in full before fulfilment.
3. Can I make payment on delivery?
No, all payments have to be made and confirmed before supply
4. Is there a discount on the volume of purchase?
We cater to this with pricing segments which are based on volume per single order/purchase.
5. Can make orders and payment for products but split delivery and pickup to different times?
We do not hold stock for customers. We may supply in batches in situation of unavailability of requested SKUs or when there is ‘stock out’.
6. Is there a compensation/replacement plan when I’m not satisfied with the quality of the products or a batch of purchase?
We carry out proper investigation to address every quality complaint. The findings will determine if there will be replacement or compensation and the process for it.
7. Will I get a refund after cancelling an order?
We operate a no-refund policy. On rare occasions, as a courtesy, we could raise a credit note in your account till a later date when you’re ready to make purchase (Sellers ONLY)
Delivery
1. Do you make deliveries over the weekends?
We deliver products Mondays – Saturdays.
2. Do you make deliveries to all sellers?
We make delivery of products that meet the required minimum order volume of 500kg. Orders below the minimum are to be picked up at the nearest depot.
3. Can I pay for delivery of my products if it is below minimum order volume eligible?
We work with third party logistics companies that charge a fee for product delivery. Do indicate if you want this service when our rep gets in contact with you for it to be arranged.
4. When can my products be delivered/ picked up after placing the order and making payment?
Pickup and delivery for products is within 24-72hours post payment confirmation. Our customer rep will be in touch with you regarding delivery/pickup status.

Farmers FAQs

We are seeking logistic firms and individuals in the logistics industry who are passionate about providing the finest animal protein delivery experience possible. With access to natnudO Foods premium products, brand recognition, and consumer insights, this is an excellent chance to create and grow a profitable logistics business system. Join our community of logistics partners to drive seamless delivery of quality along our value chain across Nigeria
1. How can I be a natnuPreneur Farmer?
Have enough money to buy all of the necessary inputs and infrastructure to raise broilers from the day they are born to the age of six weeks.
2. Do we get training as natnuPreneur Farmers?
natnuPreneur farmers receive training regularly, from pre-stocking to culling.
3. How much do DOCs cost?
Prices vary, but well sell at 250 naira per chick all year round to farmers on natnuPreneur scheme
4. How are DOCs transported?
They are transported through third party logistics with an option of pick up
5. What is the best kind of feed for broiler chicken?
Crumbled or pelletized broiler ration
6. What species of birds do you sell?
Our breed of birds are Isa Brown for Layers, Arbor Acre for broilers & White Cockerel
7. I have noticed that the navels of the birds are not healing. What can I do? What does this mean? Is it dangerous?
If not seen at the hatchery they can be salvaged by moving those identified with such close to the heat source to avoid loosing them.
8. Can broiler chicken lay eggs?
Yes, female broiler birds lay eggs, although their laying frequency is less.
9. What kind of environment/housing do birds need?
Birds require a well structure ventilated pen with correct dimension and direction
It varies for the first 5-7days depending on the season, but its starts from 35◦C from day one and it declines afterward
11. How much care do DOCs require?
Intensive, passionate and utmost care to keep them well and healthy
12. How much care do the broilers require after attaining maturity?

More to avoid losing them as a result of mishandling

13. What can be done if/when the DOCs get sick?
Get in touch with veterinary doctor or expert
14. How do I know when the broiler bird is sick?
Abnormal activities, faecal discharge, sneezing and inactive etc.
15. What safety standards should be taken?
Strictly following feeding, medication and vaccination plan as shared by hatchery while taking cognisance
16. What can be done about slower-growing birds?
To check the rearing condition, feeding rate, feed type and consumption rate
17. Do you sell both male and female broiler chicks?
We sell a mixed line of chicks that includes both genders
18. What equipment will I need to have on the farm?
Thermometer, weighing scale, Solar lamp, etc
19. How much labour is needed on the farm?
It depends flock as 2 staff are advisable for 2,000 birds
20. What are the different stages or operations of managing a broiler farm?
We sell a mixed line of chicks that includes both genders
21.How much land is needed to build pens for 2000 DOCs?

30ft breadth by 80ft length on an Eastwest direction

22. Is there any prescribed litter and mortality disposal for broiler farms?
You may decide to totally evacuate or bury as the case may be
23. How can I reduce the mortality rate of broiler chicks on my farm?
Following feeding, medication, vaccination and other technical advice
24. How do I differentiate between a male and a female broiler chick?
This will be shown by 2-3weeks with their comb
25. Can I keep the DOC/broiler chicks with other breeds of chicken on the farm?
No, It is not advisable to keep broiler birds with other breed of birds because they need more care than other breeds
26. What bedding is the best?
Woodshavings not sawdust is preferable
27. What are the vaccines needed and how many times are the chicks required to be vaccinated?
Lasota and Gumboro to be done twice and in some cases coccidiosis vaccine
28. Do the vaccines and feeds determine the quality and taste of the meat produced?
Not at all
29. What is the cost and amount of feed needed on the average in the production of broiler chicken?
It varies, but for the time being, an average of $1,380 – $1,420 will be spent per bird on production, including all costs.
30. How many weeks does it take the chicks to mature?
5-7weeks
Purchase and Payments
1. Where can I purchase DOCs ?
Anywhere so far a transfer can be made
2. How can I make payments for the DOCs and other products?
Via crediting firms account
3.Can I make payment on delivery?
Payment on delivery is not an option. This option allows you to demonstrate your dedication and readiness.
Delivery
1.Do you make deliveries of DOCs to farmers?

It is possible only if quantity purchase is above 20,000 or the farmer wish to arrange for him/her

2. Do you charge for delivery or is it free?
Charging for delivery is based on volume of purchase
3. When can my products be delivered/picked up after placing the order and making payment?
Birds are delivered within 24 hours after payment
Bird and Egg Sales
1. Can I sell my mature birds to natnudO?
Yes, if agreed and aligned with BBP
2. What breed of birds can I sell to natnudO?
Mature table size broiler
3. Can I sell my table eggs to natnudO?
Yes, if it meets up with our standard and requirement after certification
4. Will I get paid immediately after selling to natnudO?
We process payments within 5working days
5.Can I lease my facility to natnudO to raise birds?
Yes, if convincingly good to stock

Enquiries, Feedback & Complaints

Do you have enquiries about any of our services?. Do you want to give feedbacks about our products & services?. Do you want to make a complaint about our products or services?. You can learn how to reach us below and be sure that you will be attended to quickly and appropriately.

1. How can I give feedback, make enquiries, or lay complaints?

We offer various channels to make enquiries via our various platforms

  1. Fill the enquiry form on our website (insert hyperlink)
  2. Use the live chat feature on our website (insert hyperlink)
  3. Speak with a member of our customer satisfaction team by calling 07006000600/09058453476
  4. Reach out to use via DM on social media
2. When do I expect feedback on enquiries made?
We respond to all enquiries within 0 – 1 hours after receipt and resolve/share updates with our customers within 24 hours
Keep in touch with us

natnudO

Quick Links

Reach Us

  • +234 700 2000 200
  • customercare@natnudofoods.com
  • 133A & B, Bashiru Shittu Street, Magodo Phase II, Lagos, Nigeria.

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